F A Q

 
Frequently Ask Questions

What is Gamer’s loot?

If you haven’t followed our journey on social media, you should know that we always gift children with special presents whenever we have birthday bookings with our game truck. We didn’t think that they should be the only one reaping the benefit. We wanted everyone to be a part of it even if they didn’t book a game truck party. Gamer’s loot isn’t your ordinary gift box with collectibles, and items that’s probably going to stay in the shelf for looks. It’s much more. We have popular games lanyard, Custom T-shirts, gaming headsets, socks, and so much more in the future. This box will be an essential remainder why we love video games and it’ll be delivered right to your doorstep.

 

ACCOUNT MANAGEMENT

I just became a member, how do I manage my Gamer’s loot account?

To manage your account, please create a username and password by clicking the following link (link here) Here you’ll be able to access and update your profile, address and payment information. Any changes made to your style profile or address information may NOT be reflected until your second package. For any time sensitive concerns please email support@gamenextdoor.net

I’ve already created a login, how do I access my ThreadBeast account?

If you’ve already created a username and password for your Gamer’s loot account, you can access your account by clicking “LOGIN” at the top of this page and signing in, or by clicking on the following link (Link here)

Why am I receiving a message that reads “Error: Email address not found” when trying to create my account?

If you’re receiving this error, please note it can take up to 2 hours for a newly created account to sync with our system. If you’re trying to login right after signing up, please wait a couple of hours before trying again and it should go through. If you’ve been a member with us and are still receiving this error, please make sure you’re using the email address you signed up with. If you’re still having trouble, please email support@gamenextdoor.net and we’ll be waiting to help you out!

 

I forgot my password – help!

To reset your password, please click the following link (Link) and enter the email address associated with your Gamer’s loot account. You’ll receive a reset password email to that email address right away.

 

I only want to purchase one package, what can I do?

Gamer’s loot offers different options where you can choose your plan for the duration of your choosing for 1, 3, 6, 9 and 12 months. You have the freedom to choose your duration of your package.

 

Can I pick the items in my package?

We believe in the freedom of choice just as much as much as getting a surprise gift box. Our “create your loot” is example of just that. You can add anything you want to add on the Gamer’s loot box. There you can make your own special loot for your special someone.

 

How do I know I’m getting a good value?

Our commitment to our partnered networks allows us to access inventory at a below wholesale rate in order to pass those savings along to you. The goods you receive are guaranteed to be a better value than any other form of shopping on the market.

 

SHIPPING

 

When will I receive my package?

Once you complete your order we typically ship your package within 4-8 business days (it can take up to 10 business days to ship your order during certain seasons). This gives us enough time to carefully comb through your style profile and any special requests. Once your package leaves our warehouse it normally takes 3-7 business days to arrive at your doorstep, depending on your location. Be patient, it’ll be worth it!!

 

Can I track my package?

Of course! Once it’s shipped, you’ll receive a tracking number via email to track your package while it’s in transit. If you aren’t receiving email updates, make sure the email you signed up with is correct and don’t forget to check your spam box!

 

My tracking says my package is delivered, but I can’t find it!

Unfortunately sometimes theft can occur, however Gamer’s loot is not liable nor will provide refunds or re-shipments for packages marked delivered by our shipping carriers. Your best course of action is to contact the shipping carrier directly with your tracking number and open a claim with them. If it is an ongoing issue, it may be best to have packages held at the local post office for pickup.

 

Do you ship internationally?

Gamer’s loot is only available in the U.S. currently.

 

Canada Shipping

As we progress with our website, we will consider shipping to Canada. Right now, we don’t shipping to Canada.

 

Do you ship to APO/FPO/P.O Box Addresses?

We do accommodate for APO, FPO as well as P.O. Box addresses.

 

HAVE MORE QUESTIONS?

Not a problem! Feel free to email Support@gamenextdoor.net with any additional questions, and we’ll get back to you within 24 hours.

 

BILLING

 

How does billing work?

You’ll be billed and receive packages once every month. We have a few different plans to choose from: 1Months, 3Months, 6Months, 9Months, 12Months. We also have a “Create your loot” options where clients can create their own loots. This option is a month by month plan because it would be different content from our regular monthly service.

We’ll continue to bill you and send packages once every month until you decide to cancel.

 

How can I pay?

We accepts Paypal, Visa, Discover, MasterCard, and American Express.

 

When am I charged?

The first cycle’s membership fee is collected right after you press Complete on the Secure Checkout page. The charges will continue to recur each month until you decide to cancel.

 

Can I exchange an Item?

Absolutely! In order to keep our prices low, we currently do not accept returns of any kind. However, we allow you to exchange an item if there is a sizing issue. Please keep in mind that exchanges update your style profile, and are not for a refund but for a replacement for a similarly priced item to be added on top of your next package’s contents. An exchange is for size issues only, and will include the updated item within your next package when available. Please email us to start your exchange process. We will give you proper instructions in the email on how to best service your needs. Also, please do not ship packages back without having contacted us first, as we are unable to refund your shipping charges back to you.

 

Can I get a refund?

In order to keep our prices low, we currently are unable to process refunds.

 

Can I pause my membership?

Absolutely! Just email support@gamenextdoor.net within 7 days of receiving your last package, and we will skip your next billing cycle. Your following cycle will then automatically renew.

 

How do I cancel?

To cancel your subscription, simply email Support@gamenextdoor.net from the email address you signed up with to get the process started. Once we verify your account is eligible to cancel, you must call us at the number we provide to cancel the account. Please note you are eligible to cancel if you email us within 7 days from the date you received your last package. We only accept cancellation requests via email. We can not accept cancellation requests via text message or live chat for account security purposes. Please be sure to get the confirmation of any account changes from our team. Should you ever wish to restart your subscription, simply send us an email and we’ll be waiting to assist you!

 

I forgot to add my promotion code, what can I do?

Due to the manner in which promotion codes are processed, we are unable to apply a promotion code to your account after payment has been processed.

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